Access your medical records at any time. Log in to your Patient Fusion account 24/7 to view key health information recorded during your visits, including upcoming appointments, recent labs, medications, diagnoses, sending a direct message to Dr. Ferreira, and more.

Prescription Refill Requests: We ask our patients to ask their pharmacy to send us a prescription refill request at least 2 weeks before they run out of medication. This allows Dr. Ferreira to review the patient’s medical history before authorizing the request to ensure that it is still appropriate. Refill requests must come from your pharmacy, electronically or via fax at (801) 396-8849 as this request becomes part of your electronic record and allows for documentation. If you call or submit a request through the portal, we will ask that you still need your pharmacy to contact us with the request, as this is required.

We reserve the right to charge a $35 fee for any emergency refill request.

Prescription Handling: Dr. Ferreira always has your safety in mind when prescribing a medication. It is his protocol that he have a follow-up visit after initially writing a prescription, either at the initial presentation visit of the Treatment Plan or if it involves multiple visits of treatment of care; it is common for her to meet with you 6 weeks after the medication was prescribed to ensure your safety. Dr. Ferreira has the right to deny further refills if she has not had a consultation appointment with you to evaluate your case to determine if the current medication prescribed is appropriate or at the correct dosage for your case. This is critical for any life-saving medication (ie high blood pressure, diabetes, etc.) or for any testosterone controlled substance prescription. If you continually cancel your appointment to move it forward in the future, please be aware that you risk running out of medication if Dr. Ferreira has not met with you during the suggested time she originally set out to re-evaluate your case to safely provide more refills. However, if you cancel to seek transfer of care to a new provider, please be sure to have one last visit with Dr. Ferreira so that you have enough medication before your appointment with the new provider, as she will not be able to fill your prescription without having had a follow-up to evaluate your medical case. Dr. Ferreira reviews charts with any prescription refill requests, as she would like to ensure that the most recent labs suggested and that screening markers continue to indicate that the prescribed medication is safe. Please do not risk having your prescription refills compromised by not having your follow up appointments with Dr. Ferreira regarding your prescription management. We understand that some patients may disagree with these policies, but the art of practicing medicine is a profession that has assumed medical, moral and legal obligations to ensure that your safety is always a priority.

Payment Due at Time of Service: Plan ahead and make sure you can pay your bill at the time service is rendered. Fees for services are based on the type of appointment scheduled. Services for therapies are therapy-based (ie acupuncture, IV therapy, injections, etc.), while services for primary care management are time-based (ie 30 min. or less , 30-45 min, 45-60 min. ., etc.) We are able to keep costs down thanks to the fee-for-service (FFS) healthcare model we apply. Most conventional clinics that accept insurance have their services priced 50-80% more than our current clinic prices, as they are not paid at the time the patient has had their appointment. In unusual circumstances, when you do not have sufficient funds to pay for the service, please note that a 20% late fee will be applied to your bill, while your treatment plan and prescriptions will be held until the bill is paid. Also, no further appointments can be made until all outstanding bills are paid.

Clinic Cancellation Policy: We ask our patients to cancel 2 business days prior to their scheduled appointments to avoid the $85 cancellation fee. This allows us to schedule patients who wish to take that time slot and also prevent Dr. Ferreira from reviewing your chart 2-days prior, in preparation for your scheduled appointment. We highly encourage everyone to set up their Patient Fusion account if they haven’t already so they can make those schedule changes at their convenience.